1. Information We Collect

At Surfside Kids Park, we are committed to protecting your privacy and ensuring the security of your personal information. We collect information in several ways to provide you with the best possible experience at our family entertainment facility.

Personal Information

We may collect personal information including your name, email address, phone number, postal address, and emergency contact details when you book visits, register for workshops, or sign up for our newsletter. For children's safety and security, we may also collect parent or guardian information and specific health or dietary requirements.

Visit Information

During your visit to Surfside Kids Park, we may collect information about your experience including attraction preferences, visit duration, and feedback provided through surveys or direct communication. This helps us improve our facilities and services for all families.

Website and Digital Information

Our website automatically collects certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site. We use cookies and similar technologies to enhance your browsing experience and provide personalized content.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve Surfside Kids Park and provide exceptional service to our visitors and their families.

Service Provision

Your personal information helps us process bookings, manage group visits, coordinate special events, and ensure appropriate supervision and safety measures are in place for children of different age groups. We use contact information to confirm reservations and send important updates about your visit.

Safety and Security

Child safety is our top priority. We use collected information to maintain security protocols, manage emergency contacts, track attendance for safety purposes, and ensure compliance with child protection regulations and Australian safety standards.

Communication and Marketing

With your consent, we use your contact information to send newsletters, special offers, event announcements, and important park updates. You can opt out of marketing communications at any time while still receiving essential service-related messages.

Improvement and Analytics

We analyze visitor data to understand preferences, improve our attractions, plan new features, and enhance the overall family experience. This includes analyzing website usage patterns and gathering feedback to make data-driven decisions about park operations.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, there are specific circumstances where we may share information as outlined below.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you. These providers include payment processors, email marketing services, website analytics tools, and security system providers.

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect the safety of children, visitors, or staff, prevent fraud, or assist law enforcement agencies in their investigations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

Emergency Situations

In case of medical emergencies or safety incidents involving children, we may share relevant information with medical professionals, emergency services, or parents/guardians to ensure appropriate care and safety measures are implemented.

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our systems use industry-standard encryption technologies, secure server environments, and regular security updates. We employ firewalls, secure socket layer (SSL) encryption for data transmission, and multi-factor authentication for staff access to sensitive information.

Physical Security

Access to physical records and computer systems containing personal information is restricted to authorized personnel only. Our facilities feature secure storage areas, surveillance systems, and controlled access points to protect both digital and physical information.

Staff Training

All staff members receive regular training on privacy protection, data handling procedures, and security protocols. We maintain strict confidentiality agreements and conduct background checks for employees who have access to personal information.

Regular Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities. Our systems are monitored continuously for suspicious activity, and we maintain incident response procedures for any security breaches.

5. Your Privacy Rights

Under Australian privacy law and our commitment to transparency, you have several rights regarding your personal information.

Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information. We will respond to such requests within a reasonable timeframe and provide information in an accessible format.

Consent and Opt-Out

You can withdraw consent for marketing communications at any time by clicking unsubscribe links in emails, contacting us directly, or updating your preferences through our website. Note that some communications related to bookings and safety may still be necessary.

Data Portability

Upon request, we can provide your personal information in a structured, commonly used format that allows you to transfer this data to another service provider if desired. This right applies to information you have directly provided to us.

Deletion Rights

You may request deletion of your personal information, subject to certain legal and operational limitations. We may need to retain some information for legal compliance, safety records, or legitimate business purposes even after a deletion request.

6. Children's Privacy

As a children's entertainment facility, we take special care to protect the privacy of children under 18 years of age.

Parental Consent

We require verifiable parental consent before collecting personal information from children under 13. For children between 13-17, we may collect limited information with either parental consent or the child's consent, depending on the sensitivity of the information and applicable laws.

Limited Collection

We only collect information from children that is necessary for their safety, enjoyment, and participation in park activities. This typically includes name, age, emergency contact information, and any special needs or medical information relevant to their visit.

No Behavioral Advertising

We do not engage in behavioral advertising directed toward children or collect personal information from children for marketing purposes. Any marketing communications are directed to parents or guardians rather than directly to children.

Supervision and Safety

Information collected about children is used primarily for safety supervision, age-appropriate activity assignment, emergency contact purposes, and ensuring compliance with our child protection policies and procedures.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content.

Types of Cookies

We use essential cookies for website functionality, analytics cookies to understand how visitors use our site, and preference cookies to remember your settings and choices. We may also use marketing cookies to provide relevant advertisements and content.

Cookie Management

You can control cookie settings through your browser preferences and choose to accept, reject, or receive notifications about cookies. Please note that disabling certain cookies may limit website functionality and your ability to access some features.

Third-Party Tracking

Some cookies may be set by third-party services we use for analytics, marketing, or website functionality. These third parties have their own privacy policies governing the use of information they collect.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

General Retention Periods

Booking and visit information is typically retained for 7 years for business and legal compliance purposes. Marketing consent and newsletter subscriptions are maintained until you opt out or request deletion. Website analytics data is generally retained for 26 months.

Safety and Incident Records

Information related to safety incidents, accidents, or security matters may be retained for longer periods as required by law or for insurance and liability purposes. Medical information provided for emergency purposes is securely stored and regularly reviewed for continued necessity.

Automatic Deletion

We have implemented automated systems to delete or anonymize personal information when retention periods expire, unless there are specific legal reasons requiring continued storage.

9. International Data Transfers

While Surfside Kids Park operates primarily in Australia, some of our service providers may be located internationally.

Safeguards

When we transfer personal information internationally, we ensure appropriate safeguards are in place through contractual agreements, adequacy decisions, or other approved transfer mechanisms that provide equivalent protection to Australian privacy laws.

Service Provider Selection

We carefully select international service providers and require them to maintain appropriate security measures and privacy protections. All transfers comply with applicable data protection regulations and Australian Privacy Principles.

10. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us using the information below.

Response Time

We aim to respond to all privacy inquiries within 30 days. For urgent matters related to child safety or data breaches, please call our main number during business hours for immediate assistance.

Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements.

Notification of Changes

We will notify you of significant changes to this policy through email (if we have your email address) and by posting a notice on our website. The updated policy will include the effective date of changes.

Your Continued Use

Your continued use of our services after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Last Updated: December 2026

Effective Date: December 15, 2026